Helping health systems elevate experience, quality, safety, and equity...all at the same time
Helping health professionals improve interactions with patients in everyday clinical practice
Helping organizations gain the perspective they need to develop programs that people will use
Our work is driven by a powerful organizing principle – human-centered healthcare – that values the humanity and perspective of everyone involved in any aspect of healthcare to collaboratively improve the experience, delivery, and outcomes of care. This is the direct path to culture change that elevates healthcare in the real world.
- Gregory Makoul, PhD MS
Everyone involved in healthcare can benefit from a 'humans come first' mentality that is operationalized through a commitment to making the Glasgow Consensus Statement's overarching tasks – connect as humans, focus on understanding, be responsive – part of the organizational fabric.
- Gregory Makoul, PhD MS
The work is guided by Dr. Gregory Makoul but happens in the context of everyday clinical practice within large systems of care. The initiatives will thrive if internal leaders tangibly support efforts.
Dr. Makoul also has a successful track record of presentations and workshops in a variety of venues, including Conferences, Board Meetings, and Grand Rounds. Feedback from leaders who attended Featured Presentation at Becker’s 14th Annual Meeting (2024):
“Exceptionally prepared, well presented and actionable.”
“Wonderful session; great insights and discussion!”
“Lots of actionable tools and the interactive style allowed for discussion.”
“This is what I came for: good evidence, good processes and good exchange of ideas. Excellent all around.”
