Connecting the dots is not enough. “Think about experience, quality, safety, equity, and even brand as part of One Big Dot – they might be measured separately, but all come down to understanding and addressing what matters for every patient and consumer, as well as those who serve them."
- Gregory Makoul, PhD MS
If every system is perfectly designed to get the results it gets, we need to change the system.
There is science behind the art of communication. “We developed the Communication Assessment Tool (CAT) to deliver specific guidance by gauging patient perceptions of communication with their health professionals. The CAT yields tangible, actionable data to prioritize areas for improvement.”
- Gregory Makoul, PhD MS
Health professionals are clinical experts. Patients are experts on their own lives. Sharing the expertise improves care.
The work is guided by Dr. Gregory Makoul but happens in the context of everyday clinical practice within large systems of care. The initiatives will thrive if internal leaders tangibly support efforts.
Dr. Makoul also has a successful track record of presentations and workshops in a variety of venues, including Conferences, Board Meetings, and Grand Rounds. Feedback from leaders who attended Featured Presentation at Becker’s 14th Annual Meeting (2024):
“Exceptionally prepared, well presented and actionable.”
“Wonderful session; great insights and discussion!”
“Lots of actionable tools and the interactive style allowed for discussion.”
“This is what I came for: good evidence, good processes and good exchange of ideas. Excellent all around.”
